Jordan Associates –
Unified Communications
Modern Telecommunication
A complete, reliable, and affordable cloud-based communication and collaboration platform―including business phone sytem, text/chat, video conferencing, file sharing and more
BENEFITS
Lower Cost
- Save up to 50% on your telecommunication bill (compared to traditional phone service providers)
- Reduce infrastructure; operating costs
- Consolidate voice and data on one network
- Flat, per-user rate with unlimited domestic long distance
- 90+ enterprise-grade calling features INCLUDED
Increased Productivity
- Allows user mobile devices to interact seamlessly with the customer’s phone system
- Anywhere, anytime, and on any device – creates a more flexible workforce
- Transcribes voicemail messages to text and/or email
- HD video conferencing and screen sharing empowers collaboration in real time,
- File sharing & backup makes sure collaboration documents don’t get lost
Simplified Scaling
- Partner orders service according to the number of users; no guessing number of lines needed
- Ordering additional service is easy and can be done online; no technician or special expertise required
- Manage service and features using user-friendly Control Panel portal
- Scales to a large number of users per business
Seamless Transition
- No disruption to business during or after cutover
- We take care of porting all of the numbers from the current carrier
- Porting typically completed within 7 to 10 business days
Increased Reliability
- 99.999% financially-backed uptime SLA
- East/West Coast redundant datacenters assures reliability and decreases latency
- Stringent prequalification guidelines combined with proprietary network testing tools assure reliable connection and crystal-clear voice quality
Business Continuity
- The cloud based automated attendant greets and routes calls and if your desk phones aren’t available, the Elevate mobile app is always there for you to receive and place calls.
- Find me/follow me can also be used to route calls to alternate phone numbers in case of a local outage.
Unified Communications Features
Modern Telecommunication: Includes business phone, video, chat, and file sharing all on one platform
01
BUSINESS PHONE
Stay connected no matter where your office is. 90+ features, including HD voice & unlimited domestic calling (Canada, US and PR).
VIDEO CONFERENCING
Securely engage with your customers from wherever with 720p HD audio/ video, screen sharing, and interactive presentation tools.
TEAM CHAT
Break away from your inbox. Communicate with coworkers in real-time with individual and team chat.
04
FILE MANAGEMENT
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
Included Phone Features
Below are some of the many included phone features
PRESENCE INDICATOR
A visual indication of whether your contacts are available (usually a green dot), in a meeting or busy (usually a red dot), presenting or sharing their screen in a meeting or just don’t want to be disturbed (usually a red dot with a line through it), or away (usually a yellow or gray dot). Unified communications systems display this information next to your contacts’ names.
HUNT GROUPS
An automated telephone service that lets callers dial one number that multiple users (or the hunt group) can answer in a sequence of your choosing. For instance, round robin or circular hunting rings each phone in a hunt group in an assigned order, Many companies set up hunt groups by business department—one for marketing, one for HR, etc. Hunt groups ensure no inbound call goes unanswered.
AUTO ATTENDANT
A voice menu system that allows callers to navigate through choices without human intervention to reach the extension, person or information they require. Also referred to as “digital receptionist,” “virtual receptionist,” or “automated attendant.” Auto Attendants are customizable to have different messages and menus based on the time of day, or for scheduled holidays.
CALL RECORDING
Call recording can be set per user or for the entire organization. You can choose to record all incoming calls, all outgoing calls, or on demand by simply pressing #9. Once the call is complete, the user (by default) will be sent a copy of the audio file to their email. The email notifications can be changed to go to a manager or any other email address, if preferred.
CALL FLIP
A feature that allows you to continue the current active call using a different device. You would “flip” the call from your desk phone to your mobile phone, or vice versa. This is helpful if you are talking on your desk phone but have to leave the office. Just flip it to your cell phone and continue your call on the go.
CALL QUEUES
Similar to hunt groups, but if all users in the hunt group are on the phone, a call queue places the caller on hold (with music or a message) while it waits for a member of the group to free up. Usually, callers have the option to leave the queue to leave a message or get routed somewhere else.
VOICEMAIL TRANSCRIPTION
Voicemails are emailed to the user of each extension. You can also customize multiple users to receive voicemails per extension or dedicated voicemail box. The recipient will receive an audio file attached to the email, as well as a text transcription that you can read instead of listening.
CALL PARK
This is a feature that lets you put a call on hold at one location and pick it up from another location. The call is “parked” onto a certain extension and can be picked up from any phone by dialing the parked extension. Call park is useful in companies with many offices or where employees are distributed on many floors
Unified Communications Technology
Easy to use on all your devices
DESK PHONE
Pre-configured phones connect to the feature-rich elevate service wherever they’re plugged in.
DESKTOP APP
The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
MOBILE DEVICE
Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App.
Get a Free Phone or Device with Every User!
Complement your new user activation of Jordan Associates Unified Communication with even more great options to meet the need and workstyle of each user
Unified Communications Products
Answer your phone anywhere
With our Unified Communication app installed on your cell phone, your desk phone and cell phone will ring simultaneously to be sure that you never miss an important call. Make a call from anywhere in the world and it will appear that you are calling from your office!
Choose your telecommunication plan
Unified Communications and Collaboration as a Service
90+ features included in ALL plans. Including Auto Attendant, Hunt Groups, Call Recording, Paging Groups, Park Groups
Deliver Exceptional Customer Experiences with Contact Center
Delighted customers are the foundation for a successful business. Earn loyalty by responding to your customers with the right service level the moment they engage. With Contact Center, you can manage customer interactions efficiently, gain meaningful insights, and deliver a superior customer experience all from one integrated platform.
Businesses of all sizes can finally realize the advantage of an enterprise-grade cloud contact center solution that’s affordable, easy to deploy and powerful to operate. Reinforce your customer-facing staff with the secure, user-friendly, full-featured solution to ensure the very best customer experience with every engagement. Treat your customers well and boost the bottom line.
See What our Customers are saying…
Benefits of Unified Communications
The team at Jordan Associates is a pleasure to work with. They handle our office IT work and most recently our Phone System. The newest technology in this phone system... read more
Robin Campanelli
December 28, 2022I have worked with Jordan Associates for decades and the services and hardware they have installed has been first rate. The latest update has been our phone system. It does... read more
Anton Gerdes
December 27, 2022Jordan installed a VOIP phone system for us during the pandemic and everything was flawless! I can get calls now wherever I am, and it makes working remotely for me... read more
Carol Levine
December 28, 2022I have been a client of Jordan Associates for more than 25 years and cannot say enough about their professionalism and attention to the client's needs. They are always... read more
Jordan Brodie
December 28, 2022Jordan and Associates - Your work on converting from the old system to the new system was painless. There is no difference between people working remotely... read more
bill carney
December 28, 2022
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Jordan Associates Unified Communications is a Cloud-based Hosted PBX Unified Communications Solution and Phone System sold and managed by Jordan Associates Integrated System, Inc. We are an IT and Telecommunication company that primarily assists small and medium-sized businesses on Long Island and in NYC. We Service Suffolk County, Nassau County, Queens, Brooklyn, Bronx, Manhattan, and even parts of upstate New York, New Jersey, and Connecticut.
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