M
Jordan Associates –
Unified Communications
Local Business VoIP Phone System — Done Right
Reliable cloud phone systems with real local support for Long Island and NYC businesses. No contracts. Fast setup. Crystal-clear calls.
✔ Local Long Island support — no overseas call centers
✔ Fast deployment
✔ Predictable monthly pricing
✔ Desk phones, mobile phones, computer app
⭐ Trusted by Long Island & NYC businesses for secure, reliable communications
🗺️ Proudly serving Suffolk, Nassau, NYC, NJ & CT
BENEFITS
Lower Cost
- Save up to 50% on your telecommunication bill (compared to traditional phone service providers)
- Reduce infrastructure; operating costs
- Consolidate voice and data on one network
- Flat, per-user rate with unlimited domestic long distance
- 90+ enterprise-grade calling features INCLUDED
Increased Productivity
- Allows user mobile devices to interact seamlessly with the customer’s phone system
- Anywhere, anytime, and on any device – creates a more flexible workforce
- Transcribes voicemail messages to text and/or email
- HD video conferencing and screen sharing empowers collaboration in real time,
- File sharing & backup makes sure collaboration documents don’t get lost
Simplified Scaling
- Partner orders service according to the number of users; no guessing number of lines needed
- Ordering additional service is easy and can be done online; no technician or special expertise required
- Manage service and features using user-friendly Control Panel portal
- Scales to a large number of users per business
Seamless Transition
- No disruption to business during or after cutover
- We take care of porting all of the numbers from the current carrier
- Porting typically completed within 7 to 10 business days
Increased Reliability
- 99.999% financially-backed uptime SLA
- East/West Coast redundant datacenters assures reliability and decreases latency
- Stringent prequalification guidelines combined with proprietary network testing tools assure reliable connection and crystal-clear voice quality
Business Continuity
- The cloud based automated attendant greets and routes calls and if your desk phones aren’t available, the Elevate mobile app is always there for you to receive and place calls.
- Find me/follow me can also be used to route calls to alternate phone numbers in case of a local outage.
Serving Long Island and Beyond with VoIP Solutions
Whether you’re a local business on Long Island or located anywhere across the country, Jordan Associates delivers reliable Long Island VoIP services that meet your unique needs. Our solutions are designed to help businesses stay connected and enhance productivity, no matter where they are based.
Unified Communications Features
Modern Telecommunication: Includes business VoIP phone system, video, chat, and file sharing all on one platform
01
BUSINESS PHONE
Stay seamlessly connected with 90+ enterprise-grade features, including HD voice, call recording, voicemail transcription, auto attendants, and unlimited calling across the U.S., Canada, and Puerto Rico. With our VoIP, your business phone travels with you—on desktop, mobile, or desk phone—so your office is wherever you are.
02
VIDEO CONFERENCING
Securely engage with your customers from wherever with HD video and crystal-clear audio. Share your screen, collaborate with interactive whiteboards and presentation tools, and engage attendees using built-in chat, polling, and meeting transcription.
03
TEAM CHAT
Cut down on email clutter and boost productivity with real-time messaging. Chat one-on-one or in groups, share files instantly, and keep conversations organized—all from your desktop or mobile device. Stay in sync with your team, no matter where you work.
04
FILE MANAGEMENT
Securely access, share, and collaborate on files from anywhere with ShareSync. Enjoy real-time backup, file versioning, and point-in-time restore to protect your data. Whether you’re in the office or on the go, your files stay synced and secure across all devices.
Included VoIP Phone Features
Our Business Phone System Features
PRESENCE INDICATOR
A visual indication of whether your contacts are available (usually a green dot), in a meeting or busy (usually a red dot), presenting or sharing their screen in a meeting or just don’t want to be disturbed (usually a red dot with a line through it), or away (usually a yellow or gray dot). Unified communications systems display this information next to your contacts’ names.
HUNT GROUPS
An automated telephone service that lets callers dial one number that multiple users (or the hunt group) can answer in a sequence of your choosing. For instance, round robin or circular hunting rings each phone in a hunt group in an assigned order, Many companies set up hunt groups by business department—one for marketing, one for HR, etc. Hunt groups ensure no inbound call goes unanswered.
AUTO ATTENDANT
A voice menu system that allows callers to navigate through choices without human intervention to reach the extension, person or information they require. Also referred to as “digital receptionist,” “virtual receptionist,” or “automated attendant.” Auto Attendants are customizable to have different messages and menus based on the time of day, or for scheduled holidays.
CALL RECORDING
Call recording can be set per user or for the entire organization. You can choose to record all incoming calls, all outgoing calls, or on demand by simply pressing #9. Once the call is complete, the user (by default) will be sent a copy of the audio file to their email. The email notifications can be changed to go to a manager or any other email address, if preferred.
CALL FLIP
A feature that allows you to continue the current active call using a different device. You would “flip” the call from your desk phone to your mobile phone, or vice versa. This is helpful if you are talking on your desk phone but have to leave the office. Just flip it to your cell phone and continue your call on the go.
CALL QUEUES
Similar to hunt groups, but if all users in the hunt group are on the phone, a call queue places the caller on hold (with music or a message) while it waits for a member of the group to free up. Usually, callers have the option to leave the queue to leave a message or get routed somewhere else.
VOICEMAIL TRANSCRIPTION
Voicemails are emailed to the user of each extension. You can also customize multiple users to receive voicemails per extension or dedicated voicemail box. The recipient will receive an audio file attached to the email, as well as a text transcription that you can read instead of listening.
CALL PARK
This is a feature that lets you put a call on hold at one location and pick it up from another location. The call is “parked” onto a certain extension and can be picked up from any phone by dialing the parked extension. Call park is useful in companies with many offices or where employees are distributed on many floors
Unified Communications Technology
Our Business Phone System is easy to use on all of your devices
DESK PHONE
Plug-and-play desk phones pre-configured to work instantly with Elevate’s full feature set—anywhere you need them.
DESKTOP APP
Call, chat, meet, and share files—all from your Mac or PC with the Elevate Desktop App.
MOBILE DEVICE
Take your business on the go. The Elevate Mobile App brings calling, chat, and meetings to any iOS or Android device.
Get a Free Phone or Device with Every User!
Enhance Your Jordan Associates Unified Communication Experience with VoIP Solutions Tailored to Every User’s Needs and Workstyle
Unified Communications Products
Answer your phone anywhere
With our Unified Communication app installed on your cell phone, your desk phone and cell phone will ring simultaneously to be sure that you never miss an important call. Make a call from anywhere in the world and it will appear that you are calling from your office!
Choose your Business Phone System plan
Unified Communications and Collaboration as a Service
Modern Telecommunication
90+ features included in ALL plans. Including Auto Attendant, Hunt Groups, Call Recording, Paging Groups, Park Groups
Deliver Exceptional Customer Experiences with Contact Center
Delighted customers are the foundation for a successful business. Earn loyalty by responding to your customers with the right service level the moment they engage. With Contact Center, you can manage customer interactions efficiently, gain meaningful insights, and deliver a superior customer experience all from one integrated platform.
Businesses of all sizes can finally realize the advantage of an enterprise-grade cloud contact center solution that’s affordable, easy to deploy and powerful to operate. Reinforce your customer-facing staff with the secure, user-friendly, full-featured solution to ensure the very best customer experience with every engagement. Treat your customers well and boost the bottom line.
Why Choose Jordan Associates Unified Communication Solutions?
At Jordan Associates, we specialize in providing top-notch VoIP solutions to businesses across Long Island and beyond. Whether you’re located in the heart of Long Island or anywhere else, our flexible VoIP services are designed to meet your unique communication needs and streamline your operations.
The Benefits of Choosing Our VoIP Services:
- Cost-Effective Communication: Say goodbye to expensive traditional phone systems. Our VoIP services offer significant savings while maintaining high-quality performance, no matter where you’re located.
- Scalable Solutions: As your business grows, so can your communication system. Our VoIP services scale with you, whether you’re adding new team members or expanding across regions.
- Anywhere, Anytime Connectivity: With VoIP, you can stay connected with your team and clients, whether you’re working from the office, home, or on the go—perfect for both Long Island businesses and those with remote teams.
- Advanced Features for Enhanced Productivity: From call forwarding to video conferencing, our VoIP solutions include advanced features that help you stay productive and connected, no matter the location.
- Responsive Support, Nationwide Reach: While we’re based on Long Island, our support extends across the country. Our team is always ready to assist, ensuring your system is running smoothly wherever your business takes you.
See What our Customers are saying…
Benefits of Unified Communications
I have worked with Jordan Associates for decades and the services and hardware they have installed has been first rate. The latest update has been our phone system. It does... read more
Anton Gerdes
Jordan installed a VOIP phone system for us during the pandemic and everything was flawless! I can get calls now wherever I am, and it makes working remotely for me... read more
Carol Levine
The team at Jordan Associates is a pleasure to work with. They handle our office IT work and most recently our Phone System. The newest technology in this phone system... read more
Robin Campanelli
We worked with everyone at Jordan Associates and couldn't be happier. They were all very attentive to our needs and fixed any issues we had as they came up.... read more
Beth Denner
I have been a client of Jordan Associates for more than 25 years and cannot say enough about their professionalism and attention to the client's needs. They are always... read more
Jordan Brodie
Worked with Jordan Associates for the many years and have always appreciated their ability to help on a moments notice. They have been essential to the growth of my... read more
Sharanbuilders
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Jordan Associates Unified Communications is a Cloud-based Hosted PBX Unified Communications Solution and Phone System sold and managed by Jordan Associates Integrated System, Inc. We are an IT and Telecommunication company that primarily assists small and medium-sized businesses on Long Island and in NYC. We Service Suffolk County, Nassau County, Queens, Brooklyn, Bronx, Manhattan, and even parts of upstate New York, New Jersey, and Connecticut.
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