Our Unified CommunicationFeatures

Unified Communications Features

What is Unified Communications and what does Unified Communications include?

These Unified Communications tools help integrate your phone system into an all-in-one internal and external communication platform.

Phone System

Modern phone phone system with every feature you could need

Data Storage

Cloud-based file storage and sharing with backup functionality

Video Conferencing

Host video and screen sharing meetings with 100 video participants and 200 audio only participants.

Team Chat

Direct message internally with your Team Members to collaborate and share files

More Unified Communications Features

  • Local phone number with a unique extension
  • Ability to have up to five endpoints
  • Inbound/Outbound Caller ID
  • WebFax
  • Voicemail box with transcription services
  • Team Chat and Messaging
  • Unified Communications Mobile App & Desktop App
  • Online Meeting Video Conferencing with up to 100 participants
  • 10 GB per user ShareSync file share and backup 
  • Centralized management of all locations
  • Auto Attendant with a direct inward dial phone number
  • Ability to configure up to 10 hunt groups
  • Conferencing
  • Active directory integration for easy configuration of users
  • Hunt Group reporting
  • Enable/Disable call recording
  • Spam Caller Protection
  • Voicemail with Transcription
  • Auto Attendant
  • Caller ID
  • Custom Hold Music & Greetings
  • Direct Inbound Dialing (DID)
  • Call Flip
  • Conference Bridge
  • Hunt Groups
  • Hunt Group Call Reporting
  • Email and SMS notifications
  • Busy Lamp Field / Call Presence
  • Call Forward
  • Call Hold
  • Call Recording
  • Call History
  • Call Transfer
  • Call Waiting
  • 3-way Calling
  • Do Not Disturb
  • Extension Dialing
  • Configurable Ring Options
  • Voicemail
  • Administrator Password
  • Named Ring Groups
  • Page all Phones
  • Call Park
  • Inbound Caller Name
  • Call Flip
  • Configurable Line Keys
  • Speakerphone
  • On-Hook Dialing
  • Remote Line Key
  • Transfer to Voicemail

What are the Benefits of Unified Communications 

These Unified Communications features help leverage multiple platforms and devices to make your phone system work for you

Unified Communication Softphone

Softphone – Mobile App

This powerful mobile application transforms your phone into a softphone and an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere.

Never miss important calls

• Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption

Easily collaborate from anywhere

• Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are

Desktop App

Your desktop app brings essential collaboration tools together, making teamwork easier than ever. See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files— all from one application. Available as a downloadable app for PC or Mac.

Communicate your way

• Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®

One application for collaboration

• One place to see the availability of coworkers, place a phone call, start team chat and launch a video conference

Stay connected on-the-go

• With the UC desktop and mobile applications, you take your contacts, files and conversations with you—wherever you are

Contact Center

Add Contact Center to your Unified Communication system to differentiate from the competition where it matters most – your customer experience. The Benefits of Contact Center Software as a Service (CCaaS) INTELLIGENT ROUTING

The Benefits of Contact Center Software as a Service (CCaaS)

INTELLIGENT ROUTING

Connect your customer with the right resource on time, every time.

CUSTOMER CHOICE

Offer customers a variety of ways to self-serve exactly when the need it.

PERSONALIZED EXPERIENCE

Respond with the warm reception that instant knowledge affords. Integrate seamlessly with your CRM

OMNI-CHANNEL ENGAGEMENT

Handle customer inquiries
through their preferred channels (voice, email, or chat).

IN-DEPTH INSIGHTS

Real-time reporting helps
improve performance, now and into the future.

PROACTIVE OUTREACH

Enhance audience engagement with automated outreach capabilities.

Technology that Helps Your Business to Offer
Superior Customer Experience – Right Now

Optimized Workforce
Your customer-facing staff can work anywhere. Recruit the very best talent and run your team from wherever they reside.

Unified Presence & Status
Allow frontline users to see at a glance when their team members are available to chat, busy with customers, or away from their workspaces.

Insightful Intelligence
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.

Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.

Improved Employee Productivity and Customer Experiences Go
Hand-In-Hand with Jordan Associates UC and Contact Center

ALL-IN-ONE PLATFORM

One seamless cloud solution with a
single user interface merging employee
productivity with omnichannel
customer engagement.

ADVANCED CALL HANDLING

Access advanced call capabilities within Jordan Associates UC including Dial-out, Callbacks, Relevant Caller Information, and Call Classifications.

GREATER FLEXABILITY

Effortlessly give Jordan Associates UC users access to call queues without needing to onboard them to a different application

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