Our Unified CommunicationFeatures
Unified Communications Features
What is Unified Communications and what does Unified Communications include?
These Unified Communications tools help integrate your phone system into an all-in-one internal and external communication platform.
Phone System
Modern phone phone system with every feature you could need
Data Storage
Cloud-based file storage and sharing with backup functionality
Video Conferencing
Host video and screen sharing meetings with 100 video participants and 200 audio only participants.
Team Chat
Direct message internally with your Team Members to collaborate and share files
More Unified Communications Features
What are the Benefits of Unified Communications
These Unified Communications features help leverage multiple platforms and devices to make your phone system work for you
Softphone – Mobile App
This powerful mobile application transforms your phone into a softphone and an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere.
Never miss important calls
• Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption
Easily collaborate from anywhere
• Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are
Desktop App
Your desktop app brings essential collaboration tools together, making teamwork easier than ever. See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files— all from one application. Available as a downloadable app for PC or Mac.
Communicate your way
• Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®
One application for collaboration
• One place to see the availability of coworkers, place a phone call, start team chat and launch a video conference
Stay connected on-the-go
• With the UC desktop and mobile applications, you take your contacts, files and conversations with you—wherever you are
Contact Center
Add Contact Center to your Unified Communication system to differentiate from the competition where it matters most – your customer experience. The Benefits of Contact Center Software as a Service (CCaaS) INTELLIGENT ROUTING
The Benefits of Contact Center Software as a Service (CCaaS)
INTELLIGENT ROUTING
Connect your customer with the right resource on time, every time.
CUSTOMER CHOICE
Offer customers a variety of ways to self-serve exactly when the need it.
PERSONALIZED EXPERIENCE
Respond with the warm reception that instant knowledge affords. Integrate seamlessly with your CRM
OMNI-CHANNEL ENGAGEMENT
Handle customer inquiries
through their preferred channels (voice, email, or chat).
IN-DEPTH INSIGHTS
Real-time reporting helps
improve performance, now and into the future.
PROACTIVE OUTREACH
Enhance audience engagement with automated outreach capabilities.
Technology that Helps Your Business to Offer
Superior Customer Experience – Right Now
Your customer-facing staff can work anywhere. Recruit the very best talent and run your team from wherever they reside.
Unified Presence & Status
Allow frontline users to see at a glance when their team members are available to chat, busy with customers, or away from their workspaces.
Insightful Intelligence
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
Integrations Toolbox
Integrate with popular (or custom) productivity tools, with support for leading CRM systems, plus a set of open APIs.
Improved Employee Productivity and Customer Experiences Go
Hand-In-Hand with Jordan Associates UC and Contact Center
ALL-IN-ONE PLATFORM
One seamless cloud solution with a
single user interface merging employee
productivity with omnichannel
customer engagement.
ADVANCED CALL HANDLING
Access advanced call capabilities within Jordan Associates UC including Dial-out, Callbacks, Relevant Caller Information, and Call Classifications.
GREATER FLEXABILITY
Effortlessly give Jordan Associates UC users access to call queues without needing to onboard them to a different application
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Jordan Associates Unified Communications is a Cloud-based Hosted PBX Unified Communications Solution and Phone System sold and managed by Jordan Associates Integrated System, Inc. We are an IT and Telecommunication company that primarily assists small and medium-sized businesses on Long Island and in NYC. We Service Suffolk County, Nassau County, Queens, Brooklyn, Bronx, Manhattan, and even parts of upstate New York, New Jersey, and Connecticut.
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